Shipping policy

Shipping Policy for Plus One Audio Visual Rentals

At Plus One, we specialize in providing high-quality audio-visual equipment rentals for events across Los Angeles and surrounding areas. To ensure the highest level of service and equipment quality, we handle all deliveries and pickups personally, rather than shipping equipment via third-party couriers.

Delivery Area and Availability

  • Local Delivery Only: We offer in-person delivery and pickup exclusively within the Los Angeles metropolitan area. Delivery availability may vary based on the location and size of the order. Please contact us to confirm if your event location falls within our delivery range.
  • Scheduling Delivery and Pickup: Once your rental order is confirmed, our team will coordinate with you to arrange convenient delivery and pickup times. Delivery and pickup are typically scheduled within a 1-hour window to ensure smooth setup and takedown.

Delivery Fees

  • Delivery Charges: A delivery fee may apply based on the distance from our warehouse and the complexity of the setup. The exact delivery fee will be calculated and included in your rental quote at the time of booking.
  • Minimum Order Requirement: Please note that a minimum rental order amount may be required for delivery services. Contact our team for specific details based on your location and rental needs.

Delivery Process

  • In-Person Setup and Installation: For select equipment, our trained technicians will handle setup and installation to ensure everything functions perfectly. After the event, we will return to safely dismantle and collect all rented items.
  • Customer Presence Required: A responsible individual (client or authorized representative) must be present at the delivery location during setup and takedown. This ensures we can complete the delivery efficiently and meet any specific needs you may have on-site.

Limitations and Liability

  • Equipment Responsibility: Once the equipment is delivered and installed, it is the client's responsibility to maintain the equipment in good condition until we pick it up. Any damage, loss, or theft of equipment during the rental period will be the client’s responsibility and may result in additional fees.
  • Weather and Access Requirements: In the event of inclement weather, we may modify delivery or installation plans as needed to protect the equipment. Additionally, please ensure we have easy access to the delivery area to prevent delays or extra charges.

Contact Us

If you have any questions or specific requirements related to delivery, please contact us at [Plus One’s contact information]. We are here to help make your event setup as smooth and seamless as possible.

Thank you for choosing Plus One for your audio-visual rental needs!